Refund policy

RETURN AND REFUND POLICY
Last Updated: October 2026
Thank you for shopping at Prelude Finale (preludefinale.com). We take great pride in our streetwear and baby clothing collections. If you are not entirely satisfied with your purchase, we are here to help you get it sorted out quickly.
1. THE 7-DAY RETURN WINDOW
  • You have 7 calendar days from the date your package was delivered to request a return or exchange.
  • Requests made after this 7-day period will unfortunately not be accepted for a return, refund, or exchange.
2. ELIGIBILITY CRITERIA FOR RETURNS
To qualify for a successful return, your item must meet the following strict criteria:
  • Condition: The item must be unused, unwashed, unaltered, and in the exact same condition that you received it.
  • Packaging: The item must be in its original packaging, complete with all tags still attached.
  • Exclusions: For hygiene and safety reasons, baby clothes that have been tried on, washed, or removed from their protective bundling cannot be returned.
3. THE RETURN PROCESS
To initiate a return or exchange, please follow these steps:
  1. Email Us: Send a return request to preludefinaleclothing@gmail.com within 7 days of delivery. Please include your Order Number and the reason for the return.
  2. Review: Our team will review your request and send you the return shipping instructions if approved.
  3. Ship It Back: Securely pack the item and mail it back to our fulfillment center.
Please note: Customers are responsible for paying their own shipping costs for returning items. Original shipping costs are non-refundable.
4. REFUNDS & PROCESSING TIME
  • Inspection: Once we receive your returned package, our team will inspect the items to ensure they meet our eligibility criteria.
  • Approval Notice: We will send you an email notifying you that we have received your item and whether your refund has been approved or rejected.
  • Payout: If approved, your refund will be processed immediately, and a credit will automatically be applied to your original method of payment. Please allow 5 to 10 business days for the credit to clear with your bank or credit card company.
5. DAMAGED, DEFECTIVE, OR WRONG ITEMS
Please inspect your order immediately upon delivery. If an item is defective, damaged, or if you received the wrong item, contact us at preludefinaleclothing@gmail.com within 48 hours of delivery. Include clear photos of the issue so we can evaluate it and make it right at no additional cost to you.
6. CONTACT US
For any questions regarding your returns, refunds, or exchanges, please contact us at:
  • Email: preludefinaleclothing@gmail.com
  • Contact Page: preludefinale.com